AXI Tech Support
We are committed to helping our customers get the support they need quickly and reliably. AXI offers immediate tech support via phone calls, chat, step-by-step articles, and videos that you can find in our knowledge base. We also offer On-Site tech support in case remote assistance is not an option.AXI Support Direct:
985.235.7576
Promethean Tech Support:
888.652.2848 option 3
Which version of ActivPanel am I using?
This is one question we get asked often. First, take a look at your ActivPanel. On the bottom of the frame locate the button with the Promethean flame on it. If the flame button is slightly off to the side, then you are teaching with the NICKEL model.
However, if that Promethean flame button is in the center at the bottom of the frame, then you are teaching with the TITANIUM Model.
Also, check out these useful links:
Need Help?
Submit TicketWatch the videos below to familiarize yourself with the main hardware features of ActivPanel TITANIUM and NICKEL
| Product | Download and instructions |
| ActivInspire | Download ActivInspire Install ActivInspire and Resource Pack |
| ActivDriver | Windows 32-bit |
| Windows 64-bit | |
| Mac OS | |
| ActivPanel Nickel | Firmware Update |
| ActivPanel Titanium | Firmware update |
| ActivPanel 6, i-Series and previous versions | Firmware update |
| ActivConnect G and OPS-G ‘OTA’ update | Install ActivConnect G and OPS-G software ‘over the air’ |
| ActivConnect OPS-G and ActivPanel Elements Series | Download and install ActivConnect OPS-G software update for use with ActivPanel Elements Series |
| ActivConnect OPS-G and ActivPanel 6 (and previous versions) | Download and install ActivConnect OPS-G software |
| ActivConnect G | Download and install ActivConnect G software |
| ActivConnect OPS-M | Download and install ActivConnect OPS-M drivers |
| ActivCast Sender | Android |
| Chrome OS | |
| iOS | |
| Windows | |
| Screenshare | Android |
| Chrome OS | |
| iOS | |
| mac OS | |
| Windows | |
| Classflow Desktop | Download |
| Chrome | |
| Radix Viso Device Management | Download |
Relevant Topics
Cleaning Your Promethean ActivPanels
03/16/2020
OPS Sync for Element Series
08/30/2019
Updating Titanium
08/30/2019
Updating OPS
08/30/2019
Which version of ActivPanel am I using?
08/26/2019
Additional Links
- Short Throw Projector WXGA (Top replacement projector)
- Replacement Ceiling Mount Projector
- WXGA Ultra Short Throw Projector
Software Links
- How to download and install ActivInspire and import the Resource Pack
- How do I find my ActivInspire Activation Key?
- How do I update ActivInspire?
- How do I uninstall ActivInspire?
- Which ActivInspire settings shod I use for my mti-touch display?
- Which software version am I using?
- How do I connect to ClassFlow for Schools in ActivInspire
- ActivInspire with ClassFlow FAQs
- How do I upgrade to ActivInspire Professional Edition?
- Upgrading to ActivInspire Professional Edition for use with ActivEngage2 Server
- ActivInspire Resource Pack downloads as .zip
- Why can’t I sign in to ClassFlow in ActivInspire 2?
- What is the Dual User function of ActivInspire?
- ActivInspire Dual User is not working
- Which version of ActivInspire is compatible with ActiView 324?
- How can I generate an ActivInspire Activation Key?
- Antivirus software suggesting a virus with a Promethean file
- How do I manually uninstall ActivInspire on Windows?
- How do I manually uninstall ActivInspire on Mac?
- What is the difference between an ActivInspire flipchart and a ClassFlow lesson?
- How does ClassFlow compare to ActivInspire?
- “Unidentified developer” error on Mac OS X
- Installing ActivInspire on Linux Ubuntu 12.04 (32-bit)
- Installing ActivInspire on Linux Ubuntu 18.04
- What information is gathered by ActivInspire’s crash reporting and telemetry?
- How do I define MIME types for my flipcharts?
- Can I open flipcharts created in ActivInspire in ActivStudio or ActivPrimary?
- Is an ActivInspire file (.flipchart or .as4a) compatible with ActivStudio or ActivPrimary?
- How to make ActivStudio or ActivPrimary flipcharts (.flp) open by defat with ActivInspire
- How many ActiVote devices can be used in a voting session in ActivPrimary, ActivStudio or ActivInspire?
- After installing ActivEngage2 Server, my RF ActiVotes no longer work correctly with ActivInspire
- What is the admin.ini file in ActivInspire, and where is it located?
- Registering the ActivSlate in ActivInspire
- How do I change my ClassFlow settings in ActivInspire 2?
- Installing ActivInspire on Linux Ubuntu 16.04
- Named and Anonymous Voting Modes in ActivInspire
- Renaming devices in ActivInspire
- How do I register ActiVote devices in ActivInspire?
- How do I register ActivExpression devices in ActivInspire?
- How do I install ActivDriver?
- Which version of ActivDriver am I using?
- How do I update the device driver on Windows?
- How do I open ActivManager?
- Where do I find the firmware version?
- How do I manually uninstall ActivDriver on Mac OS?
- “Unknown variable” ActivDriver error on Mac OS X 10.11 (El Capitan)
- “Unidentified developer” error on Mac OS X
- Uninstalling the ActivDriver
- How do I install ActivDriver over my network?
- How do I calibrate my ActivBoard?
- How do I manually uninstall ActivDriver on Windows?
- ActivInspire Dual User is not working
- ActivManager settings guide
- Where is the ActivManager icon?
- How do I calibrate using a Chromebook?
- How do I install the ActivManager Chrome extension?
- What is the ActivDriver ‘Utilities’ tab used for?
- Error during installation of ActivDriver 5.15.10 on Windows
- How to use the ActivPanel 5 Diagnostic Tool
- Troubleshooting USB connection problems
- Antivirus software suggesting a virus with a Promethean file
- 2.4GHz ActivSlate Firmware Upgrade
- When using a serial connection, my ActivBoard does not connect automatically
- How to use the VisualView and DataView Utilities
- ActivArena Upgrade Instructions for 2nd Generation ActivBoards
- How do I install ActivDriver on Linux Ubuntu?
- Installing ActivInspire on Linux Ubuntu 18.04
- Installing ActivInspire on Linux Ubuntu 16.04
- How do I disable the projector filter message on my Windows computer?
- What is ClassFlow Desktop?
- How does ClassFlow compare to ActivInspire?
- What is the difference between an ActivInspire flipchart and a ClassFlow lesson?
- ActivInspire with ClassFlow FAQs
- How do I connect to ClassFlow for Schools in ActivInspire
- Why can’t I sign in to ClassFlow in ActivInspire 2?
- Unable to upload ClassFlow Desktop files to ClassFlow
- Which ClassFlow sites are free to use?
- Can I use my existing resources with ClassFlow?
- How do I change my ClassFlow settings in ActivInspire 2?
Support Articles
Unknown ActivPanel PIN Code
You will learn how to reset your ActivPanel when there is a PIN code that you don't know.
Read More
How to Conduct a Firmware Flash – ActivPanel Titanium
A firmware flash is like a factory reset but it also provides the most recent and stable version of the firmware.
Read More
How to Conduct a Firmware Flash – ActivPanel Nickel
A firmware flash is like a factory reset but it also provides the most recent and stable version of the firmware.
Read More
Cleaning Your Promethean ActivPanels
The following is a procedure to be used in those circumstances where a deep cleaning of the ActivPanel cover glass is required.
Read More