The firmware upgrade should only be performed upon the advice of AXI / Promethean Technical Support and should be carried out by your IT personnel or your reseller. Failure to follow the instructions could result in the ActivPanel becoming damaged.
You will need:
- ActivPanel AP5
- USB Memory Stick (Formatted FAT32, minimum 2GB)
- Firmware file
Ensure the model number of your ActivPanel (located on the serial number sticker) is AP5-70. Continuing with the incorrect model number could cause permanent damage to your ActivPanel!
To check which version of ActivPanel you are using, please go here.
Download the firmware file (MstarUpgrade.bin) from the provided link and store it onto the root of your FAT 32 formatted USB memory stick.
This file should be the only file on the memory stick.
Power off the ActivPanel using the power/ rocker switch on the right-hand side of the device:
Disconnect all cables except the mains power cable. Insert the USB memory stick into the front USB port
With the USB memory stick still inserted into the front USB port, press and hold the power button on the front of the device:
Whilst holding down the power button on the ActivPanel, use the power / rocker switch to power the ActivPanel back on. Whilst still holding the power button the power light will flash red/green.Continue holding the power button and the power light will then flash rapidly. Continue holding the power button until you see a blue status screen appear.
Once the process has completed the ActivPanel will restart and the language selection screen will be onscreen. If the power button does not start flashing or the status window does not appear, start the process again from the beginning.
*Caution – Do not touch the ActivPanel until the status bar has finished and the language selection screen has appeared on screen. When the language selection screen has appeared the firmware upgrade process is complete.